MDX

Refund Policy

Effective date: 9 May 2026
Last updated: 9 May 2026

This Refund Policy applies to purchases of the MDX desktop application (“MDX”, the “App”) made through our checkout. MDX is currently operated by its individual developer, not by a registered company. In this policy, “we”, “us”, and “our” mean the individual developer operating MDX.

1. 14-day refund window

We offer a 14-day refund from the date of purchase, no questions asked. If you are not happy with MDX for any reason, you can request a full refund within 14 days of your order date.

We strongly encourage you to use the 14-day free trial before purchasing so you can confirm MDX works for you on your hardware and operating system.

2. How to request a refund

Email support@hellomdx.com from the address you used at checkout, and include:

  • your order ID or order email, and
  • (optional) a brief reason — this helps us improve the App, but is not required.

We will acknowledge your request within 2 business days and forward it to our payment provider for processing.

3. How refunds are processed

All purchases are handled by Paddle.com Market Limited (“Paddle”) as the merchant of record. Paddle issues your invoice, charges your payment method, and processes refunds back to the original payment method.

  • Refunds are returned to the original payment method used at checkout.
  • Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
  • Any taxes (VAT, GST, US sales tax, etc.) collected at checkout are refunded together with the purchase price.

Paddle’s buyer terms also apply to your transaction: https://www.paddle.com/legal/checkout-buyer-terms

4. Effect of a refund on your license

Once a refund is issued:

  • your license key may be deactivated and may no longer be used to activate or validate MDX;
  • you must stop using MDX and uninstall the App from any device on which it has been activated under that license;
  • your trial entitlement is not extended or reset.

5. Chargebacks

If you have a problem with your purchase, please contact us first at support@hellomdx.com. Filing a chargeback with your bank or card issuer before contacting us may delay resolution and may result in your license being deactivated while the dispute is investigated by Paddle.

6. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date above will reflect any changes. Refund requests are evaluated under the policy in effect at the time of your purchase.

7. Contact

Email: support@hellomdx.com